FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

what to do if I want to custom made own style?

 First, you need to send us a inquiry, tell us its detail size and shape, if you have drawing or pictures, pls supply us;  Second,  confirm detail order quantity,  logo printing, packing, usage and so on, we will give you some suggestions according to our experience, and send you detail quotation; Third, if you think our offer is ok, pls inform us, we will start to make samples to you, after confirming samples bulk production will start.  

What’s the order process?

a. Inquiry now—provide us all detail requirements, like size, color, printing, usage, quantity, delivery place.

b. Quotation—official quotation form us with all detail specifications.

c. Printing file— PDF, Ai, CDR, PSD, the picture resolution must be at least 300 dpi.

d. Sample production– we will according to your requirements to make samples and post to you.

e. Payment terms- first deposit, balance paid before shipping.

f. Bulk Production— once samples confirmed and we received deposit, the production will start.

g. Shipping— by sea, air or express. 

What’s the MOQ?

For stocks the MOQ is 1 carton, for custom made item the MOQ is from 1000 to 10000pcs , different item MOQ are also different. 

what about the samples?

For stocks samples we will supply freely <3pcs, time: 3days

For custom made samples the cost is from USD50 to more ,based on detail requirements.

what’s the price terms?

According to your requirements it can be FOB, CFR, CIF. 

What’s your nearest sea port?

Shanghai port, China 

What terms of payment?

T/T, Money gram, Western Union

What’s the delivery time?

For stocks without any special dealing it can be shipped in 3~5days.

 For custom made products the time is about 15~30days. 

what’s the shipping way?

For international shipping usually it have 3 kinds, by sea, by air, by express,  the cost is from cheaper to higher, the time is from longer to shorter;

When you confirmed detail products and order quantity, pls inform us your detail delivery place, we will calculate its packing size and recommend you best economic shipping way. 

what to do if there is broken piece when I get it?

When goods arrive your warehouse, pls first time to check its packing and open them, if there is broken piece, pls take seveal pictures to us, and confirm detail quantity, we will give same cost compensate. 

WANT TO WORK WITH US?


CONTACT US